After Care

Do not wash your hair for 48 hours after extensions are fitted, this gives the extensions and bonds time to settle. The correct aftercare and maintenance is essential to prolonging the health of your Hair Extensions. We recommend using Pureology® products for all your extension needs. These products can provide the extra nourishment the extensions need to keep them looking and feeling beautiful.

  • Brush your hair before washing to get out any knots and tangles. Brush the ends of the hair before moving to the top.
  • Use shampoo and conditioner that is suitable for hairextensions.
  • Do not massage your hair, always wash hair with your head tilted back but do not bend your head over the sink or bath.
  • Apply conditioner from below the bonds.
  • Rinse thoroughly.
  • Use leave in conditioner where possible to add extra moisture to the hair.
  • Use AmberRoc serum daily.
  • Plait the hair before bedtime and don’t go to bed with your hair wet.
  • Always make sure each bond remains separate from the next one, everyday check each bond and if any are crossing over to the next one pull apart gently. This will stop matting at the roots of your hair.
  • Make sure you come for aftercare and maintenance to keep your extensions in the best condition.
  • Only use the recommended brush.

Common Concerns

Here is a list of common concerns that your clients may have after having their hair extensions fitted and the reason/cause of the problem.

“My Hair Extensions feel dry”

There is no direct supply of nutrients from your scalp to your extensions, as there is with your natural hair; therefore, it is vital that you keep the hair nourished with the correct aftercare products. We recommend using Amber Roc Elixir Serum on a daily basis to lock in moisture and shine to keep your extensions in optimal condition. The over use of heated appliances can also strip the hair of moisture, resulting in the extensions looking and feeling dry. Using the Pureology® Colour Fanatic 21 Spray as a heat protection spray will help prevent this and keep your extensions looking and feeling healthy.

Excessive Heat from styling appliances will change the colour pigment of the hair. The maximum temperature that should be used on hair extensions is 180 degrees; excessive heat can cause extensions to discolour. This is more apparent in blonde hair and such damage cannot be repaired.

“My Hair Extensions have changed colour”

Chlorine content in water will damage Hair Extensions, causing matting and discolouration; therefore, it is advised to avoid underwater swimming. Blonde hair in particular can turn pink/orange and such damage cannot be repaired. UV Rays can cause discolouration; therefore, we advise using Pureology Colour Fanatic 21 Spray as a UV protector. Also wearing a hat in the sun to reduce exposure to strong UV rays.

Iron Content in water varies dependent upon where you live. In certain areas, if you wash your Hair Extensions in the shower, the iron levels may cause your Hair Extensions to change tone (more apparent in light blonde extensions) Hard Water – You may notice that your Hair Extensions turn dull, dry or the colour fades when you wash them. This is due to the water in certain areas containing a higher level of an alkaline (known as 22 hard water). If this is becoming an issue, installing a filtered shower head may be an option to prevent discolouration from
hard water.

Hot water can cause colour to fade. Due to the heat of the water, the cuticles will open and the colour will drain out of the hair shaft. To prevent this, we advise washing your extensions
in lukewarm water. Excessive heat from styling appliances will change the colour pigment of the hair. The maximum temperature that should be used on Hair Extensions is 180 degrees; excessive heat can cause extensions to discolour. This is more apparent in blonde hair and such damage cannot be repaired.

“My Hair Extensions are shedding”

If your pre-bonded Hair Extensions appear white or cloudy at the tip/bond, something has been applied that is high in alcohol, oil, sulphate or a conditioning agent and had begun
to disintegrate the bond. You will need to have the Extension removed, re-tipped and re-applied. If the Extensions are shedding from a weft, a common perceived fault is the application of excessive heat from styling appliances. Check the weft from end to end to see if it is from one particular area. If the Extensions are breaking at midlengths or the ends this could be a result of “snapping”. Please
see “My Hair Extensions are snapping”. If your Extensions are coming out of the attachment ring this is due to excessive pulling on the Extensions whilst brushing. The Hair strands will not fall out by themselves. Please review the aftercare instructions with special attention to brushing technique. It is not unusual to lose up to 10 Extension strands within the 1st week of application. You will learn to take better care of your extensions over time.

“My Hair Extensions are snapping”

Breakage and snapping can be confused with shedding. Breakage is a common perceived fault and occurs when excessive heat had been applied to the hair. Heat causes damaged to the protective outer layer of the hair known as the “cuticle”, which is made up of several layers of scales that overlap and protect the main body of the hair, “the cortex”. Once the cuticle is damaged, the hair will start to break and snap through the mid-lengths and ends. Such damage cannot be repaired.

“I’ve Coloured my Hair Extensions and they have become dry/damaged”

All permanent tints, some semi-permanent tints, bleach, silver shampoos and permanent wave lotions lift the hair cuticle to penetrate the hair shaft. Once treated in this way the hair has been altered and is therefore not as strong as it was. Any hair that has been treated with a colour is at risk to over processing due to the fact the extensions have already been coloured to achieve the colour they are when they are initially fitted.

“My Hair Extensions are knotting”

Knotting itself is not a manufacturing fault. Knotting will occur naturally as Hair Extensions are a natural raw product and will behave the same as natural hair. Excessive knotting can happen with poor maintenance and incorrect aftercare. If you are not thoroughly rinsing the extensions after washing, product will build up and will make the Hair Extensions “sticky” or “waxy” and look or feel “greasy”; this is what causes them to knot.

“My Hair Extensions are bunching up”

The “Bunching-up” effect that some hair extension wearers experience is a result of poor porosity. The hair can also look and feel dull and dry and it expands when washing; this is due generally to the damaged and torn cuticles. Poor aftercare, incorrect brushes and excessive heat use are common factors in causing this. The hair will benefit from a deep conditioning treatment to help restore the damaged cuticles.

“My Hair Extensions are matting”

Matting is a result of damage to the cuticle. For instance, If the hair has been damaged by heated appliances, the cuticles will become damaged and rub together causing matting. The use of incorrect brushes or not brushing and washing the Hair Extensions regularly can also lead to matting. Hair Extension Brushes are designed to brush over an attachment method (weft, micro-ring, mini lock and keratin bonds) and avoid snagging on the extensions. Regular brushing will keep the extensions in the best condition and prevent matting.

“My Hair Extensions are dreadlocking”

Dreadlocks do not just suddenly appear, they happen over a period of time due to neglect and poor maintenance. Brushing the Hair Extensions before shampooing and drying them straight after washing can help prevent this. Get into a night time routine, taking an extra 5 minutes at night to brush the hair and put it into braid before sleeping. Regular maintenance appointments should be kept. Depending on the application method, extensions should have regular check-ups between re-application appointments.


Your hair sheds on a daily basis as part of it’s natural process losing around 50-100 strands a day. Just because you have extensions doesn’t mean this process stops. It continues but since your hair is held together by the extensions it becomes trapped therefore not falling out into your sink or brush. When you remove your hair extensions all of the natural hair that should of come out daily would be released and it appears as thought a lot of hair is coming out at once, so don’t worry, it’s just all the daily build up in one go.

Extensions need maintaining and looking after. You have to be willing to spend time on them and have patience to look after them other wise they will not stay in good condition. Longer extensions tend to be harder to look after then shorted ones.

Extensions may also itch and be uncomfortable for a few days after fitting. This tends to be just above the nape of your neck, in the middle and around your crown as these are the most sensitive areas of your scalp. This will fade as your hair becomes accustomed to the extensions. Itching can also occur due to shampoo being caught between the extensions and your scalp, switching to a baby or mild shampoo should help to improve this.